Our Town America Logo
Skip to content

Our Town America’s Franchisee Success Series: David Cox, Phoenix, AZ

David Cox Our Town America Franchisee Success

David Cox is thriving in the Valley of the Sun as the proud owner of a pair of Our Town America franchise locations. He opened his first location with Our Town America, the nation’s fastest growing new mover marketing franchise, in the greater Phoenix metropolitan area. Hard work, a dedicated staff and perseverance allowed Cox to return to his Southern California roots, where he’s cooking up something special in San Diego with his second franchise location. David Cox’s Our Town America San Diego franchise is a pseudo-homecoming. Southern California is where Cox was born and raised.  It’s also where he got his first taste of entrepreneurship. He left the area after he sold his initial business and headed to Arizona where he enrolled in graduate school. After a successful stint in corporate consulting work, the entrepreneurial bug came roaring back to life. “I was starting to feel the urge of being a business owner again,” says Cox. “There’s always risk involved, of course, because you never know how it’s going to turn out. However, I wanted to be in control of my own operation.” Ever the student, Cox proceeded to do his homework, researching what business opportunity best fit his requirements of sales and marketing. A four-month project of due diligence reached its tipping point when a friend’s brother introduced him to Our Town America. In January 2014, David purchased the rights to become the Our Town America franchise owner in Metro Phoenix and he hasn’t looked back. “It’s a very independent operation, you have the ability to work from home and work on your own hours,” says Cox. “Success is dependent on your work ethic and your organization skills.   It’s also imperative to manage mandatory networking with community members, chambers of commerce and fellow business owners. The Our Town America business model presents each franchise owner with fantastic income potential if they’re willing to get out in their community and create relationships.” Our Town America helps businesses reach out to residents just moving in to their new community, creating long term, loyal relationships before they connect with competitors. And according to Cox, he couldn’t have chosen a better area than Phoenix to build his first Our Town America business. The Phoenix metro is one of America’s fastest growing areas. In fact, the latest data from the Census Bureau says the area adds 88 people per day on average. “There’s a lot of franchisees and small businesses who moved from other parts of the country here for a new life in the desert,” says Cox. “There are quite a few people in the same boat as me – working hard and trying to make a living. That makes it easier for me to meet with them, strike up a conversation and hopefully establish a new business relationship.” What was once a calculated risk has paid off big time for Cox.  “I went in thinking six to seven percent growth a year would be good, and I’ve been close to that if not spot on each year.” He credits a dedicated staff, who have followed his “cookbook.” “My cookbook lays out exactly what it takes to be successful as a salesperson,” says Cox. “The number of calls you make, how you approach folks, your ability to knock on doors, networking, plus your attention to details, your propensity for datamining. Following the cookbook produces sweet results.” Cox says finding that right personnel takes time. Thankfully for him it didn’t take long to make that discovery. A successful two years in Phoenix had David eyeing expansion, and he knew San Diego was the perfect spot to deliver Our Town America. “It is a wide-open market, a huge area with tons of different people and businesses,” says Cox. Plus, as he points out, it’s San Diego. “It’s a beautiful city. If I need to spend some time to relax and gather my thoughts, might as well do it in sunny San Diego.” Our Town America is giving him the opportunity to appreciate a good work-life balance. He says it’s a great franchise for those looking for a healthy challenge. “Be curious, work on your communications and sales skills.   Also, realize it’s all about being consistent out there. Doing a few things right every day will go a long way.” What’s in store for David Cox? 20 years from now, he says retirement. As for right now, the father of a seven-year-old daughter is focused on personal growth as well as making sure his two Our Town America franchises continue to flourish. Do you want to realize your business ownership dreams like David Cox?   Does the Our Town America franchise opportunity sound like it could be for you?   If so, learn more at https://www.ourtownamerica.com/franchise-us/. Brittany N. JohnsonBrittany is the head of Our Town America’s corporate marketing department. She specializes in digital and print media, social media, and public relations. […]

Read More…

Why Send Targeted Postcard Mailings During the Holidays

Targeted Postcard Mailings Our Town America

Now is the time to develop a targeted postcard mailing plan for the upcoming holidays. The fourth quarter is vital – a make or break time that includes football season, Halloween, Veterans Day, Thanksgiving and Christmas. What you do to ensure a strong showing during peak buying season is up to you, but targeted postcard mailings are sure to grab the attention of buyers. […]

Read More…

The How and Why of Direct Mail Personalization

Direct Mail Personalization Our Town America New Mover Marketing

So how does one personalize direct mail pieces? How far can one take it? Personalization includes details that attract customers within a cohort, such as common hobbies, beliefs, or lifestyle. The images one chooses on the envelope can be matched to the personal likes or interests of the recipient. If the target likes golfing, then a photo of golf clubs, a long fairway or houses near a green personalizes direct mail intended for that consumer. […]

Read More…

Evolving Paper Coupons into a New Mover Goldmine for 45 Years

Our Town America New Mover Gift Certificates

Right now, thousands of moving trucks are crisscrossing the country, hauling furniture and other belongings to new locations. Summer means making “the move” for many single professionals, couples, and families, so they have the time to get used to their new homes before the job and/or school year starts.   During that all-too-critical time when new movers are actively searching for new go-to restaurants, grocery stores, dry cleaners, hair salons, etc., what’s the best way for local businesses to reach them first in ways that cultivate long-term relationships? […]

Read More…

Top 4 Things That Help Build Customer Loyalty

Customer Loyalty Our Town America New Mover Marketing

Marketing experts and business consultants who help companies win more market share always urge clients to build customer loyalty. Why does everyone keep harping on customer loyalty? It’s because loyal customers return repeatedly resulting in you making money. They spend more at your store because they trust your products and customer service. […]

Read More…

Maximizing Your Marketing Budget

Marketing Budget Our Town America New Mover Marketing

Your marketing is underway whether you have a plan or not. That sign above your store? That’s marketing. How you treat customers? That’s marketing. What your customers tell their friends? That’s marketing. Read on for more ways to identify marketing within your business. […]

Read More…

The Our Town America Advantage for Dry Cleaners

Dry Cleaners Our Town America New Mover Marketing

Fabricare (July/ August 2017) – Let’s face it – the dry-cleaning industry has taken a hit in today’s modern working world. According to recent statistics from IBISWorld, dry cleaners are currently experiencing a marked decline in revenue and traffic. More people are working from home and more employers are relaxing dress codes at the office – meaning fewer people are taking suits, shirts, dresses and slacks to the dry cleaner each week. Of course, for most dry cleaners, this isn’t news, but some strategic dry-cleaning business owners are beginning to fight back. They’ve realized that it’s more imperative than ever to establish credibility and brand awareness with new movers as soon as they get to town so they DO know where to turn when they need a dry cleaner.   Their solution?  Targeted, category-exclusive New Mover Marketing campaigns that help them gain a critical competitive edge over other dry cleaners in their communities. Why Is New Mover Marketing Powerful? Businesses spanning a wide variety of industries have discovered that direct marketing programs that target new movers are outperforming other tech-based marketing programs, such as eMarketing and mobile offers.   Even in today’s increasingly technological world, timing is everything and nothing is more powerful than reaching new movers first as soon as they come to town.   New movers are actively searching for replacements to their old “go-to” grocery store, dental practice, and yes, dry-cleaner, as soon as they get to town. The business owners who reach these impressionable new movers first with valuable offers delivered directly to their mailbox are the ones who are top of mind in times of need.   From a dry-cleaning perspective, take the example of Keith Kocher, owner of Star Brite Cleaners in Austin, TX, who says his New Mover Marketing program generates a 10:1 or better ROI per month. Numbers/results like that outpace the average ROI of marketing efforts like email, social media and newspaper advertisements. One of the biggest reasons New Mover Marketing has proven to be so powerful in recent years is the uptick in US migration. The US Census Bureau recently stated that migration rates in 2015 approached pre-recession levels, indicating a nearly-recovered housing market following the great recession. Also, just over 35 million Americans moved in 2016, which translates to several million businesses losing and acquiring customers. With so many people on the move, it’s clear that businesses who deliver a compelling offer to new movers as soon as they get to town have a higher chance of converting them into loyal customers.   Consider that, according to Data Mentors, new movers will spend about $9,000 on their new moves, and they will look for new vendors of goods and services in the first six months surrounding their move-in. Additionally, these new families will be four to eight times more likely than established residents to respond to offers from local businesses. The bottom line for dry cleaners? It is crucial that you connect with new residents before your competition does. Why New Mover Marketing Works for Dry Cleaners The dry-cleaning industry is not seeing the growth it once experienced. This is due to several concurrent trends, including a relaxation of workplace dress codes, the proliferation of low-maintenance fabrics and the increase in people working from home. Dry cleaners are also seeing more competition than before, from services like self-service laundromats, laundry valet services and household laundry appliances. Because the customer pool is shrinking for dry cleaning businesses, it’s more important than ever to take advantage of effective marketing programs like New Mover Marketing. Here are three examples of dry-cleaning business owners who have used New Mover Marketing to help their business thrive despite today’s industry challenges.   Each of these owners has been working with our team at Our Town America for years to battle back against the “dressed-down” working world and cultivate long-term, loyal relationships with new movers who still do need dry-cleaning services. Keith Kocher – Star Brite Cleaners (Austin, TX) – To gain a competitive advantage over four different dry cleaners on the same block, Keith Kocher has been offering new movers a $10 gift certificate on any purchase for more than 10 years.   Kocher says he sees an average of 10-12 new movers redeeming their $10 gift certificate each month. He believes he receives a 10:1 ROI or better every month as each new customer spends an average of $100 per month.   Jeff Levine – ZIPS Dry Cleaning (Alexandria, VA) – Ever since taking over the ZIPS location in January 2007, Jeff Levine has stuck with New Mover Marketing because he knows he’s reaching a brand-new audience each month…and it’s working.   His new mover offer of five free dry-cleaning garments brings in a consistent stream of new customers each month and has helped his business grow 10% year over year in each of the last 10 years.   Lee Haskin – Martinizing Dry Cleaning (Dallas, TX): Owner Lee Haskin has been offering new movers $40 worth of free dry-cleaning since June 2015. Haskin says the first customer he received from the New Mover Marketing program spent $400 in his first visit and has since become a loyal customer.   Additionally, he says he typically sees five or more new customers per month redeeming their $40 new mover gift certificate in-store. How You Can Get Started with New Mover Marketing Consistently sending greetings and deals out to new movers by hand would be a Herculean task for any small business owner…and no owner has time for it. A New Mover Marketing partner, like Our Town America, already has vendor relationships, on-the-spot tracking infrastructure, graphic designers, and mailing lists in place, so businesses simply need to work with them to define their goals, specify their offer and select their targeted zip codes. Equipped with that information, your New Mover Marketing company will be able to accurately target new residents in your area with valuable welcome packages designed to introduce them to the services they need to feel at home following their move. Here are three […]

Read More…

Leading the Modern-day Denver Gold Rush

Our Town America in Denver

The Gold Rush of the 1860s brought thousands of people to what is now Colorado, all trying their luck at striking it rich. Towns sprung up like Butterfly Milkweed flowers, including Denver, where prospectors panned for gold in Cherry Creek and the South Platte River.  […]

Read More…

North Carolina New Movers Make Top 45 Fastest Growing Cities List – WBTV Charlotte

Our Town America Charlotte New Movers Fastest Growing City

WBTV Charlotte (July 2017) – As Independence Day celebrations came to a close, Our Town America of Charlotte and all franchisees and employees of Our Town America began gearing up to help movers during the busiest time for new moves (more than 40 million moves will occur this year, most of which will be completed in July and August). As the nation’s first and fastest growing new mover marketing franchise, Our Town America is excited to help thousands of local businesses welcome millions of new movers to their new homes and new communities this summer. In honor of Our Town America’s 45th Anniversary, we are celebrating the 45 fastest growing American cities with the “Top 45 Fastest Growing American Cities” list. Our Town America has identified the “Top 45 Fastest Growing Cities in 2017” – the 45 cities with the highest mover activity in the last 12 months (May 2016 – April 2017) when compared to the previous 12 months (May 2015 – April 2016). This list, ranked in order with the fastest growing at the top, is comprised of the 45 fastest growing cities and neighborhoods nationwide. Each of these cities is filled with forward-thinking business owners who are eager to form long-term, loyal relationships with impressionable new movers of all ages. Fortunately, most of these cities are also served by an Our Town America franchise owner who helps local business owners spark those relationships by delivering personalized and thoughtful offers direct to new residents as soon as they move to town. Below are the North Carolina cities that made the list. Rank City-Neighborhood 2 Charlotte, NC 4 Raleigh, NC 11 Wilmington, NC 14 Fayetteville, NC 17 Durham, NC 20 Greensboro, NC 22 Winston-Salem, NC 27 Jacksonville, NC 31 Gastonia, NC 34 Huntersville, NC 36 Concord, NC Our Town America applauds each of these cities and neighborhoods for generating the highest mover activity over the past 12 months. Clearly, local political leaders, business owners, and established residents from each of these places have worked hard to make their city or neighborhood a great place to live and work. Charlotte-area businesses looking to team up with Our Town America of Charlotte can contact the McElhaney’s at 704-341-4982 or complete an online Contact Charlotte Form. Small businesses in any U.S. market can reach out to Our Town America’s corporate team to get in touch with their local representative.  Call by phone at 800-497-8360 or complete a Contact Form. Jane McElhaney, owner of Our Town America of Charlotte, was featured on WBTV Charlotte discussing these moving trends. Watch full clip below. —– Methodology The “Top 45 Fastest Growing American Cities in 2017” list was determined based on data derived from Our Town America’s new mover database that tracks new moves (including property deed transfers, change of address, new utility connections and other proprietary sources). As the nation’s first and fastest growing new mover marketing franchise celebrating 45 years in business in 2017, Our Town America has established itself as the leading expert on moving trends and statistics. Our Town America worked with its industry leading IT team to compile highly targeted new mover data that serves as the foundation for these rankings. Equipped with this data, Our Town America identified the 45 cities with the highest mover activity in the last 12 months (May 2016 – April 2017) when compared to the previous 12 months (May 2015 – April 2016). This list is comprised of the 45 fastest growing cities and neighborhoods nationwide and is in rank order with the highest at the top. The ranking criteria was restricted to the amount of moves into or within each city and does not take into consideration any other factors. Brittany N. JohnsonBrittany is the head of Our Town America’s corporate marketing department. She specializes in digital and print media, social media, and public relations. […]

Read More…

The Top 45 Fastest Growing American Cities in 2017

Our Town America The Top 45 Fastest Growing American Cities in 2017

As we approach the first day of summer (June 21), all employees and franchisees at Our Town America are gearing up for the busiest time for new moves (more than 40 million moves will occur this year, most of which will be completed in June, July, and August).   As the nation’s first and fastest growing new mover marketing franchise, Our Town America is excited to help thousands of local businesses welcome millions of new movers to their new homes and new communities this summer. […]

Read More…